[Resolved] Citrus Payment Solutions

[Resolved] Citrus Payment Solutions — Refund due

S Shnaolid Dec 7, 2021 Dec 9, 2021 This thread was updated on Dec 9, 2021

I was placing an order on zara india online on the 6th December and used UPI as my payment method. I used paytm to pay the money as requested by citrus pay which zara uses. The money got debited from my account but transaction was failed on citrus pay website. So zara kept my order on pending and i had to use my card. I haven’t been initiated any refund till now. So kindly take a look into it. REF NO of the transaction is[protected] Was this information helpful? No (0) Yes (0)
Jan 16, 2022 Complaint marked as Resolved Verified Support Dec 09, 2021 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
Add a Comment	Share
Submit Close