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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
I placed an order on Zara mobile app on 26th November 2020 worth Rs. 11, 064.
Through UPI(Google Pay). I used the mobile 8218172060 for this. (My UPI ID is killingmachine247@okicici)
The RRN(Reference) number for this transaction is 033119218473.
On 13th December, I decided to refund one item from the order worth Rs. 9, 990.
Successfully returned the item on 13th Dec but haven't received the refund yet.
In January 2021 I contacted Zara for information. They said they did NOT receive the original amount (Rs. 11, 064). Still refunded me the amount. But I didn't receive it.
They sent this message-
"With regards to your order number 52343808998, we had already refunded the sum of ₹ 9, 990.00 on 13-Dec-2020 with Citrus ID OL7654543520611399428."
I hope the info I've given is enough.
I can't find any way to upload a pic here for the bank statement.
Thanks.