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Citrus Payment Solutions — Refund not initiated for failed payment on Zara app

I had ordered a product worth ₹3590 on Zara on 27th of Aug, 2021 and had made the payment through my UPI . Money got deducted from my account and order got canceled due to pending payment .
Refund has not been initiated for failed payment transaction on Zara app . Help please !!!
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