Submit a Complaint
Banks
Citrus Payment Solutions

[Resolved]  Citrus Payment Solutions — Refund not initiated for failed payment transaction on Zara app

Zara payment failed. Order was cancelled. Money debited from the account. Details are provided in the screenshot below. Amount of Rs 4780

Please look into it and get back to me about the refund status as soon as possible.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 19, 2021
Complaint marked as Resolved 
Verified Support
Aug 18, 2021
Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 4780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Complaint comments 
2 Comments

Related Citrus Payment Solutions reviews

[Resolved]Citrus Payment Solutions - Citrus Payment Solutions ticket booking Return back money[Resolved]Citrus Payment Solutions - Citrus Payment Solutions Return back money[Resolved]Citrus Payment Solutions - Online payment successfully completed but recover is not receive1[Resolved]Citrus Payment Solutions - Regarding DMRC smart card recharge[Resolved]Citrus Payment Solutions - Online failed payment
View all 2969 Citrus Payment Solutions Reviews

Comments

Hello, this also happened to me twice. First the amount was 590 (order no [protected]. ) and then the amount was 1980 (order no. [protected] ), please look into the matter.

Reply
Same happened with me and I still didn't get my refund.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    View all 2969 Citrus Payment Solutions reviews & complaints
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information