[Resolved]  Citrus Payment Solutions — refund of amount for double payment for single course

Dear concern,
I sonam kumari ref. No. D[protected] had registered in the d. El. Ed programme of the nios for the untrainted teacher of the private unaided school.
Sir when my form was successfully submitted and the option of make payment was displayed, i made a payment on 30.09.17 amount deducted from my bank but showed payment not made. I again made a second payment for the same course again on 1.10.17 from my credit card and this time it showed payment completed.
Sir it is my humble request to you to please refund amount of my one payment of the double payment as it is my hard earned money.

Sir please refund my excess money for which i will be grateful to you forever. Hope you will initiate immediate steps for my due request.

Thanks & regards
Sonam kumari
Ref no.- d[protected]
Was this information helpful?
No (0)
Yes (0)
Nov 15, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2017
Citrus Payment Solutions Customer Care's response
Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information