[Resolved] Citrus Payment Solutions — regarding payment deduction

mohit1817

from Delhi, Delhi

Address:

New Delhi, Delhi, 110033

Hello sir,

I filled a bihar police form on 23 august 2017 and pay fees using your citrus payment gateway. After payment my bank account debit rs. 520 and payment not successful.
I also complaint in my bank but they said it is a matter of citrus payment gateway so i contact you. Kindly check the matter and credit my amount. I also send payment details which shows on my bank mini statement.

By debit card-othpg
[protected]citrusp*applygov
Dehradun-

Thanks and regards
Mohit
Contact no. [protected]

+1 photos

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Sep 28, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Aug 29, 2017

Updated by mohit1817 As you Said,
Transaction Id which shows while filling Bihar Police form - [protected]
And This is the bank statement shows
(23/08/[protected]
by debit card-
[protected]Citrus

Debit Card - State Bank of India used for transaction