[Resolved] Citrus Payment Solutions — regarding withdrawal to my bank account

[Resolved] Citrus Payment Solutions — regarding withdrawal to my bank account

S sahil.horizon from Noida, Uttar Pradesh

I have made an withdrawal of two amounts from my citrus wallet on 1st march 2018. Details are as under: 1. Withdrawal of amount rs. 2900 to my icici account 02530xxxx857 Reference id : 1fb43fc[protected]bab24d0a649c02fa 2. Withdrawal of amount rs 100 to my icici account 02530xxxx857 Reference id : 6be430278daf4e3fb79da3bd9ac44c13 But as on 7th march 2018 above two amounts is not credited to my bank account. I have raised the issue using citrus app many times but i have not got any response from citrus team regarding above two transaction. Its been more than 5 days still the amount is not credited to my bank account. My registered mobile number with citrus is [protected] and registered email id is sahil. [protected]@gmail.com I equest you to please credit my amount in my bank account. I have not got any response from them Was this information helpful? No (0) Yes (0)
Apr 17, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 08, 2018 Citrus Payment Solutions Customer Care's response Hi Sahil, Please note that your consolidated withdrawal amount of RS 3000 has been refunded under Citrus Txn IdsCTX[protected] & CTX[protected] to your source account credit card ending with 0593. The amount shall credit back to your bank account within 7 to 10 bank working days(excluding Sat, Sun and public holidays). This is due to exceeding monthly withdrawal limit of Rs 3000 per month in a single bank account. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team
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Comments

Yedukondalarao Dasari

from Guntur, Andhra Pradesh

03/03/2018 03/03/[protected] TO
TRANSFER/[protected]CITRUS/NIOS[protected]
761.80
Please Refund the money in my Account
Bank : Central Bank of India
my Account no : [protected]
Thumuluru, guntur district Andhra Pradesh

Citrus Payment Solutions Customer Care's response, Mar 8, 2018

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team