[Resolved] Citrus Payment Solutions — rgpv exam form fee related

Bhaskara B

from Indore, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462003

Sr i had made a transaction for my exam form of 1300rupees bur the amount got debited from my account rather my form staus is showin that it is not filled... Sr,
I myself karan salliya of radharaman engineering college, i had made a transaction of my exam form fees i. E of1300 rupees but due to some error my transaction did not got successfull but the amount is deducted from my account... And i am trying to contact rgpv since last few days yet no response is observed by my side... Sr kindly look into the matter and short it out as soon as possible please

Enrollno. 0158me161018
Name: karan salliya
Account no. [protected]
Mode of debit : net banking sbi
Transaction id :[protected]

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Jun 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 7023913 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

ravidec28

from Chilakalurupet, Andhra Pradesh

Sir
I paid INR 727.53 towards HP Gas Refill, but i still didn't get ant confirmation on this payment through my credit card ending with 6048 the amount is credited from my credit card. please consider it and give back the confirmation
Thank you
My HP Gas Consumer number : 602216 ( Sri hari hara gas agency Nandyal 518501)

Citrus Payment Solutions Customer Care's response, May 8, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU