[Resolved] Citrus Payment Solutions — Sneakily saving card details by default

nvishwesh

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560028
Website:	Citrus Pay payment services gateway through ACT Broadband

I was paying online ACT broadband bill which took me to citrus pay payment gateway. I put in the details and clicked for payment. After clicking I noticed that a small slide button just above the payment button which is green by default. This button has a label on its left which says "save card details".

CTIRUS PAY ILLEGALLY AND SNEAKILY IS COLLECTING CARD INFORMATION FOR ITS DATABASE. THIS OPTION SHOULD BE SET TO OFF BY DEFAULT. I WANT MY CARD DETAILS REMOVED BY CITRUS PAY BECAUSE THEY DO NOT HAVE PERMISSION AND THEY HAVE NO RIGHT TO COLLECT THIS BY DEFAULT. I DO NOT CARE FOR THEIR ASSURANCE OF 100% SECURE ASSURANCE. THE FACT THAT THEY COLLECT IT IN THIS SNEAKY WAY MEANS THAT THEIR ASSURANCES ARE MISPLACED.
REMOVE MY CARD DETAILS PLEASE AND LET THE CONSUMER DECIDE!!!

Was this information helpful?

No (0)

Yes (0)

May 20, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Citrus Payment Solutions Customer Care's response Hi nvishwesh,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team