[Resolved] Citrus Payment Solutions — transaction failed amount not credited in beneficiary act

mdc123123

from Mumbai, Maharashtra

Address:

Anand, Gujarat, 388001

Sir,
i made top up of digital seva portal using citrus payment gateway, amt deducted from my account but not credited in digital seva portal account for rs.2200 on 10/4/2019. Name mukeshbhai dahyabhai chauhan. reason shows transaction cancelled. i have send screen shot of both account. for ur doing needfull at the earliest

thanks
mukesh chauhan

+2 photos

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May 24, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team