[Resolved] Citrus Payment Solutions — transaction failed and no money will refunded till now

jhauwan

from Dimapur, Assam

Address:	Patna, Bihar, 841216
Website:	csbc

Sir,
On 26 august i was registering on csbc site for apply for bihar police
When i was proceed for payment rs 520.80 debitted from my account and transaction has failed seen on screen and say try after sometime.
I was using sbi net banking.
Till now my payment was not refunded but i gat a transaction id on my account.

Bank name - sbi net banking
Ref. No/cheque no - [protected]igabxcitk3
Vikas kumar
Mob. No - [protected]
Sir i requested to you please refund money

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Oct 7, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 28, 2017

Updated by jhauwan Dear sir,
Kindly please help me regarding to my transactions.
Recently we a form on bihar police site but transaction fail.
I have to fill this form in 48 hour please help me last date is 30/08/2017.
Please help me
This my number please please help me
Bank name sbi
For further enquirer call me at [protected]
Please help us last form date is 30082017

Aug 28, 2017

Updated by jhauwan On 25 aug i was registering on csbc for bihar police then money debited from my account but transaction has failed.
Abhimanyu kumar
[protected] is my mobile no
Sir please help me bcz last is 30.8.2017 is coming.. Plese help sir
Please refund my money
My account is in sbi
Net banking. Plese help to submit my application
Thank-you
Abhimanyu kumar
[protected]

Aug 29, 2017

Updated by jhauwan Sir please help me bcz i was registering on csbc website but my money was debited from my account and no message from csbc and transaction has failed seen on screen
How can i get my money
Cam my be refund
Please help
My no is [protected]
Bank name sbi
Net banking
Abhishek kumar
[protected]
Please help me to refund my money
Last is coming of bihar police

Aug 31, 2017

Updated by jhauwan Sir,
I made the payment of bihar police form fees on 18 august 2017 of amount rs.520.80 through citruspay. After few second screen showed that payment unsuccessful due to an error but money got debited from my bank account.
Then contacted to bihar police office (Csbc) to sent me my registration number. They said that"your payment show failure" after that i contacted my bank on verification they found that amount is settled to merchant bank (Citruspay). So please credit back my money on bank account.
Rahul kumar
[protected]

Aug 31, 2017

Updated by jhauwan Sir,
I made the payment of bihar police form fees on 18 august 2017 of amount rs.520.80 through citruspay. After few second screen showed that payment unsuccessful due to an error but money got debited from my bank account.
They said that" your payment show failure" After that I contacted my bank on verification they found that amount is settled to merchant bank (citruspay). So please credit back my money on bank account.

Name=monu
[protected] is my no
Transaction id=axi91100000000089110781503880005805
upi ref no =[protected]
Amount paid=rs.520.80
Date= 18 august 2017
Time= 16:56:53

Verified Support

Sep 06, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

rashmij007

from Dhanbad, Jharkhand

It is mailed that payment is failed
Mob no -. [protected]
Mail - [protected]@gmail.com
Payment id[protected]
Date time
[protected]
18:44:46
Please refund

PayUMoney Customer Care's response, Sep 6, 2017

Hi,

We would like to inform you that the TXN for the Payment Id 161102460 is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

Robbins Rider

from Jamshedpur, Jharkhand

I want to know a transaction id done with a mobile number [protected] on a site https://exam1.apply-gov.in/ for the buy of a application form online a money amount rupees 520.80 was debited from my account but it doesn't reached and i have been not registered for this site,
hence i need the transaction id for the complaint on that site

Hitler08

from Gurgaon, Haryana

The cashback of 1500 was withdrawn from my citrus wallet account prior to 10 days to be transacted in my bank account, but still the transaction has not been completed as no money has been credited to my account.