[Resolved] Citrus Payment Solutions — transaction failed but not reached other side and haven't revert back

Rt0603

from Kanpur, Uttar Pradesh

Address:

208025

Hi team,

I had done the transaction on 24th of march 2018 but it hasn't reached other side. Please find the transaction id [protected]. The bank quotes below

Dear customer,
Thank you for banking with icici bank.
You have made an online payment of inr 1513.28 with transaction id [protected] towards payee citrus payment solution from your account xxxxxxxx2677 on mar, 24, 2018 at 13:05 hours.

Please look into this and send the reply asap.

Sincerely
Rohit trivedi

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May 14, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Citrus Payment Solutions Customer Care's response Hi Rohit,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team