Citrus Payment Solutions — transaction failed but not refund my money, customer executive is always busy while calling and not replying my complaints on mail id | |||||
Recently i paid a fees for entrance exam of national institute of fashion technology of ₹1500 by citruspay wallate My mobile number is [protected] This payment is failed but money deducted from my wallet i did not received any claim money I write many complaints but you are replying any single complaint. Transaction id 1044711 this id recived on citruspay app Other transaction id recived on mail is Ctx[protected] Transaction held on[protected] at 3:54 pm using citruspay application Was this information helpful? | |||||
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Citrus Payment Solutions customer support has been notified about the posted complaint. | |||||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team