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[Resolved]  Citrus Payment Solutions — transaction failure easypay to citrus payment gateway

Hi,

I tried to pay my college fee rs.1, 12, 515.00/- on 02/01/2017 (Kl university, vijayawada) for my second semester. So, my college portal was using easypay which redirected me to citrus gateway.

I made a payment using andhra bank and amount got debited from the bank. The gateway showed me a transaction failure. It's been 3 days and i didn't get any message back from my college or from my bank.

Please help...

Transaction description: zztax|ib/citrus/[protected]/eazypay[protected]|ib/46126484
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Mar 17, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2018
Citrus Payment Solutions Customer Care's response Dear Customer,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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Comments

Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact number, email id along with your account number to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Reply
Dear Customer,

We are awaiting your contact details with your email id along with your account number to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Reply

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