[Resolved] Citrus Payment Solutions — transaction made money deducted but not reflecting in website

[Resolved] Citrus Payment Solutions — transaction made money deducted but not reflecting in website

K Kousar Khan M from Bengaluru, Karnataka

I made online payment for college application yesterday at 8 in the night through college website which redirected me to citrus pay online payment option. The money got deducted i received mail n msg but in college website it shows that money is not paid... I need details regarding this issue.. And i want it to b solved at the earliest. Because my application is on hold and its a serious matter about my future education please do resolve it soon Was this information helpful? No (0) Yes (0)
May 17, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 09, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team
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Comments

Karishma Shaik

from Vinukonda, Andhra Pradesh

Hi,
I had open a savings account and they are asking to pay 1000 rs I had completed the transaction with my SBI debit card for citruspay amount but I didn't get any amount back to my account please solve this problem

Citrus Payment Solutions Customer Care's response, Apr 13, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team