[Resolved] Citrus Payment Solutions — Transaction of paying tax to ghmc hyd telangana india, through the web failed but the amount debited to my account is not refunded

nelavanka

from Nizamabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500085
Website:	paytax.ghmc.gov.in/PT.do?PTIN=1141511392

Transaction date: april-17-2017
Amount attempted to be paid in the transaction :rs 3130.00. The amount was debited from my axis bank a/c [protected] and
Intented to pay to ghmc hyderabad telangana. India. The ghmc reported as the transaction failed. But the amount is not refunded till today bythe company.
Transaction description:inb/[protected]/citrus payment solutions pvt ltd/ad

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May 27, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

Vgreddykovuru

from Bengaluru, Karnataka

I booked cinema tickets for bahubali at nellore.Amount was deducted from my bank account.But there is no confirmation.But i received a message in my bank account.Net txn citrus [protected].What about my amount.Please give me the deyails

Citrus Payment Solutions Customer Care's response, May 3, 2017

Verified Support

Hi,

We would like to inform you that the TXN 041140224526819 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team