Citrus Payment Solutions — transaction pending

Address:600024

Hello team,

My citrus account is "pazhani [protected]" i have transferred rs 5000 from my wallet to a hdfc bank on 04th november 2017 and i got a message that the transaction will be completed after 2 working days, but till now i didn't receive the money.
Please find the transaction id from the attachment.
If you need any information please contact vai
Pazhani. [protected]@gmail.com
+91-[protected]
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Citrus Payment Solutions customer support has been notified about the posted complaint.
Nov 08, 2017
Updated by Pazhani Murugesan
Hi,

Please check and do needful as soon as possible, 5000 is not a small amount and I having commitment on the amount so I expect your prompt response.
Nov 09, 2017
Updated by Pazhani Murugesan
May I have the update and kindly refund the money
Nov 11, 2017
Updated by Pazhani Murugesan
I never expect this kind of poor response form you and this show how ethical and loyal you are to the customer.

I have using many wallets like paytm, payzapp and mobikw for more than 2-3 years and I didn't face this kind of situation but in Citrus this is the first time I used and now I am feeling why I have used this.
Complaint comments 

Comments

Sir i m from very poor famiuy. My amount is debited but not succeed and also not return till now.. Plz sir look into my matter. I[censored] not returned i cant take admission.. I will die if it not return.. We r very much poor.. And also from rural area.. Sir plz...

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