[Resolved] Citrus Payment Solutions — transaction related query

[Resolved] Citrus Payment Solutions — transaction related query

H hk1001

On 15th april, 2020, i did a transaction of rs.1600 for the registration of comedk using the upi payment interface. My account got debited but neither i got any transaction confirmation from citrus on my mail or mobile number nor did the merchant site (Comedk) show up that the transaction was successful or not. The only reference number i have is upi transaction id that i got from my upi app.[protected] Kindly help Was this information helpful? No (0) Yes (0)
May 31, 2020 Complaint marked as Resolved Verified Support Apr 18, 2020 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on 10/07/2019 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday). Feel free to write to us if any other information is required. Regards, Cirtus Support Team
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