[Resolved] Citrus Payment Solutions — transaction through debit card

Konark Gupta

from Indore, Madhya Pradesh

Address:

Datia, Madhya Pradesh, 475661

Sir
I have done an online transaction against citrus transaction ID CTX[protected] for 34198.84₹ which failed and is confirmed as failed by [protected]@citruspay.com and auto reversed on 29/12/17 as said, but not yet credited into my account.

My bank doesn't not support dispute complaint, as advised by your customer care to be raised me.
Kindly re-rverse the transaction, so i can get my money back.
Please take this issue seriously as I am not getting any help from anywhere.

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Apr 14, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Citrus Payment Solutions Customer Care's response Hi Konark,

Please note that this is a successful TXN via Payment Id - CTX[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team