[Resolved] Citrus Payment Solutions — unauthorised transaction | |
Hello sir.. My mother's account was debited with rs 9888/- on 15th may 2019 and the transaction was not initiated by me. She received a call asking for debit card details and after some time, she received a message of rs 9888 debited from her account. Please help me regarding this transaction. Transaction date[protected] Transaction amount - rs 9888/- Transaction number - othpg[protected] Was this information helpful? | |
Jun 30, 2019 Complaint marked as Resolved Verified Support May 18, 2019 Citrus Payment Solutions Customer Care's response Hey, Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Team Citrus | |
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