Citrus Payment Solutions — unauthorized charges - fraud

Hi team,

I have been duped of 9989 rupees by a citrus user. I am sharing the screenshot of transaction id and also call recording.
I have also lodged complaint with cyber crime branch. I have also sent email to [protected]@payu.in but its not going through.

Amount : 9989
Card no. 435708*8968
Date for transaction: 29/04/20
Time: 21:50
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Verified Support
May 02, 2020
Citrus Payment Solutions Customer Care's response
Hi Harish,

We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

Regards,
Team Citrus
May 02, 2020
Updated by harish5145
I have already made a complaint to Cyber Crime Department. All I need is the phone number and name of the user using citrus account. I should atleast know the user who used my card details. Please help me here or it would be clear you are intrentionally supporting fraudsters. I am attaching the screenshot of the complaint I made to Cyber Police Department.

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