[Resolved] Citrus Payment Solutions — Unsuccessful payment deducted from account | |
Hi, I placed an order on Zara app through UPI on 11.04.2021. They payment has been debited and have been successfully paid to citrus pay. Although the Zara app is showing error and says that the pay has not been complete and still pending, hence the order never got placed. Kindly resolve this issue as soon as possible and generate the refund. Thankyou Yuveena Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved | |
1 Comment | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU