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The amount was debited from my account. The screenshot says the payment was made. I haven’t got any refund. Requesting you to check again.
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Citrus Payment Solutions Customer Care's response, Mar 8, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, this is a failed transaction and amount for the same has been refunded on 28/01/2021 via RRN 102723938133. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Apologies for the inconvenience. As checked, this is a failed transaction and amount for the same has been refunded on 28/01/2021 via RRN 102723938133. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Citrus Payment Solutions Customer Care's response, Mar 8, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, this is a failed transaction and amount for the same has been refunded on 28/01/2021 via RRN 102723938133. Please contact your issuing bank with the given RRN if you have not received the funds.
Regards,
Team Citrus
Apologies for the inconvenience. As checked, this is a failed transaction and amount for the same has been refunded on 28/01/2021 via RRN 102723938133. Please contact your issuing bank with the given RRN if you have not received the funds.
Regards,
Team Citrus
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We regret the inconvenience caused. Your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 4280.00 was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday, and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund.
We appreciate your understanding with regard to this matter.
Regards,
Citrus Support Team