Citrus Payment Solutions — wallet money not showing

Address:600063
Website:CITRUS PAYMENT WALLET

I have loaded my citrus wallet with 2000rs. I received confirmation from both citrus and and the bank. However when i checked to see the balance in wallet. Its not showing up. No response from customer care. I have the email from citrus stating that the money is credited to the wallet and balance amount is 2000. However checked the wallet using app its still not showing up. Tried transaction and it says wallet does not have money.
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This is to inform that i have done transaction from irctc for booking ticket my account was debited but ticket cannot be booked plz kindly resolved my problem...
Date of transaction[protected]
Amount deducted-8308.79
Transaction id as per bank-S14015722
Transaction as per irctc-[protected]
Hi sir/madam
amount transferred to bank account but not credited to my bank account,
citrus wallet showing 0 ruppes
so please make credit to my bank as soon as possible
not provided any contact details of you

thanking you

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    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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