Citrus Payment Solutions — Zara and citrus pathetic service

I made a purchase on 8 July 2021 of 3270 for zara. The payment was successful and the order was canceled after sometime. There is no msg no update from both shameless people zara and citrus solutions that what happen to the money i paid. And when i called zara he said 15 days to wait for refund.. how can i be assured.?? And what kind of service is this???