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Citrus Payment Solutions — Zara.com order payment failed but the amount was debited through citrus pay

Hello,
I tried to place an order on zara.com on 9th of November 2020.
The amount 2990 was debited but the website says the payment is pending.
Can I please get my refund.
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Nov 09, 2020
Updated by Chidhvi Zara.com has cancelled my order now
Can I please receive my refund?
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