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[Resolved]  Citrus Payment Solutions — Zara Mumbai - Amount deducted but not received by ZARA and order cancelled

Order placed on on 26/10/2020 for a dress on Zara India website, opting for in-store delivery. Amount paid using GPay, and debited from account. The amount has not been received by Zara and order was not confirmed (later got email that it is cancelled). Called on Zara helpline and they said the same. Request the payment portal to refund the amount IN FULL at the earliest.
Zara Mumbai - Amount deducted but not received by ZARA and order cancelled
Zara Mumbai - Amount deducted but not received by ZARA and order cancelled
Zara Mumbai - Amount deducted but not received by ZARA and order cancelled
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Complaint marked as Resolved Nov 13, 2020
Refund received very promptly. Thanks to Citrus for the redressal.
Updated by SameerP555 Oct 30, 2020 No response received as yet from Citrus Solutions. Really poor consumer service.
Updated by SameerP555 Oct 30, 2020 Please provide a solution and FULLY REFUND the amount.
Updated by SameerP555 Nov 02, 2020 Absolutely worse consumer service...no response yet either on Citrus email or consumercomplaints
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    Citrus Payment Solutions
    Customer Care Service
    Customer satisfaction rating
    64%
    Complaints
    2059
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    225
    Resolved
    1253
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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