[Resolved] Citrus Payment Solutions — Zara Mumbai - Amount deducted but not received by ZARA and order cancelled
S
SameerP555
Address:
Fort, Mumbai
Order placed on on 26/10/2020 for a dress on Zara India website, opting for in-store delivery. Amount paid using GPay, and debited from account. The amount has not been received by Zara and order was not confirmed (later got email that it is cancelled). Called on Zara helpline and they said the same. Request the payment portal to refund the amount IN FULL at the earliest.
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Nov 13, 2020
Complaint marked as Resolved
Refund received very promptly. Thanks to Citrus for the redressal.
Oct 30, 2020
Updated by SameerP555 No response received as yet from Citrus Solutions. Really poor consumer service.
Oct 30, 2020
Updated by SameerP555 Please provide a solution and FULLY REFUND the amount.
Nov 02, 2020
Updated by SameerP555 Absolutely worse consumer service...no response yet either on Citrus email or consumercomplaints
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