[Resolved]  Citrus Payment Solutions — Zara Order [protected]

Hi,
I placed an order on Zara on 30th June 2021, around 9-9:30 pm.
I paid via UPI option. Money got deducted from my bank, but the order was not placed.

Please look into the matter and refund my amount.

Thankyou!
+1 photos
Was this information helpful?
No (0)
Yes (4)
Jul 6, 2021
Complaint marked as Resolved 
Received the amount on 06/07/2021. Thankyou !
Verified Support
Jul 02, 2021
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3770.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Jul 04, 2021
Updated by Vishi_18
Is the refund initiated from your end ???
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information