Citrus Payment Solutions — Zara order - [protected]

Shreshtha_midha

from New Delhi, Delhi

Sep 24, 2021

Address:

New Delhi

HELP -- Made a payment of Rs. 14, 950 to Zara via UPI and the transaction couldn't be completed. The money got deducted from my bank account.
Assuming the merchant ([protected]@axisbank) will reverse the payment, i made the Zara order out to cash.
Zara never received this money, transaction shows invalid in their records, the bank says the money is debited and they can't do much unless the merchant reverses the payment and they have no notification of any reversal / incoming of the amount.
[protected]@axisbank needs to reverse my payment of Rs. 14, 950 asap.

HELP!!

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Comments

Shreshtha_midha

from New Delhi, Delhi

Sep 24, 2021

Please find below images of the transaction, UPI ID and other details

Shreshtha_midha

from New Delhi, Delhi

Sep 26, 2021

Hi team, is there an update here?

Citrus Payment Solutions Customer Care's response, Sep 27, 2021

Verified Support

Hi!

As checked, this transaction is pending at bank end. please connect with your issuing bank for further assistance on the same.

Regards,
Team Citrus

Shreshtha_midha's [Complaint's author] reply, Sep 28, 2021

Hello, as suggested I did check with the bank.
Can you please share the 23 digit ARN no. with me so I can share that with my bank asap?!!

Thanks.

Shreshtha_midha

from New Delhi, Delhi

Sep 30, 2021

Hello. Please let me know the 23 digit ARN number or a screenshot of the reversal of transaction from your end!
Please.

Shreshtha_midha's [Complaint's author] reply, Oct 4, 2021

@Citrus Payment Solution Care - Will you care to respond?? Please share the 23 digit ARN number or a screenshot of the reversal of transaction from your end asap!