Citrus Payment Solutions — Zara Order- Amount deducted from account but order not placed

Citrus Payment Solutions — Zara Order- Amount deducted from account but order not placed

P preeti53 from Mumbai, Maharashtra Nov 11, 2021 Nov 13, 2021 This thread was updated on Nov 13, 2021

I was trying to place an order on Zara. I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 2990 rupees got deducted but my order in the Zara app still shows payment pending. Kindly refund my money. UPI Transaction id is[protected] Was this information helpful? No (0) Yes (0)
Nov 13, 2021 Updated by preeti53 Attached below is the transaction screen shot
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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 12, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

preeti53's [Complaint's author] reply, Nov 12, 2021

Contact number used- 9820951427
Email- [email protected]
Transaction ID- 131472811914
Transaction Date- 10th November, 2021
Transaction Time- 11:27 pm (IST)
I am not getting the option to add a screenshot of the transaction