[Resolved] Citrus Payment Solutions — Zara Order- money debited twice and payment failed

[Resolved] Citrus Payment Solutions — Zara Order- money debited twice and payment failed

A Aarushikohli11

I made a payment on the Zara app through UPI but the payment shows as failed even though my money got debited. PFA the screenshot and details of the transaction I tried making another payment through UPI and again for the second time the payment got failed and money got debited from my account. A total of INR 7760 needs to be refunded back to my account. Please take note of this and resolve as soon as possible. +3 photos Was this information helpful? No (0) Yes (0)
Apr 13, 2021 Complaint marked as Resolved It took 3-4 days. Zara assured the refund will be credited but Citrus pay did not respond to my emails and messages. Marking this complaint as resolved as I have received the amount back into my account. Apr 12, 2021 Updated by Aarushikohli11 There has been no response from the merchant yet Apr 12, 2021 Updated by Aarushikohli11 Please help this is urgent
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