[Resolved] Citrus Payment Solutions — Zara order payment failure

Shreyasi Banerjee

Sep 1, 2021

Website:

Zara

Hi I placed an order on zara on1st September for an amount of 4290. It got deducted as I tried via UPI but the order did not get complete.
So I cancelled the order in the hopes I’ll get my money back and it hasn’t been credited back to my account.
Please look into this and refund my money.

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Oct 5, 2021

Complaint marked as Resolved

Verified Support

Sep 01, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been auto refunded. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus