Citrus Payment Solutions — zara - payment debited but order not confirmed

Citrus Payment Solutions — zara - payment debited but order not confirmed

S Sarthak Khattar

I chose to pay via net banking while checking out on the zara shopping app. Txn of rs.3870 frm a/c x0043 to citrus pay... Ref#igaiwceng3 on 28jun20. Zara did not receive the payment and hence order not placed. Kindly check and initiate refund at the earliest. +1 photos Was this information helpful? No (0) Yes (0)
Jun 29, 2020 Updated by Sarthak Khattar Screenshot of the transaction message
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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sarthak,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

Regards,
Team Citrus

Sarthak Khattar's [Complaint's author] reply, Jun 29, 2020

Hi, do you want me to do post the required details on live chat on help.payu.in? Please clarify

Sarthak Khattar's [Complaint's author] reply, Jun 30, 2020

Citrus Team,

Any update here?? This is the ticket number YV1018736436 raised on help.payu.in