Verified Support
Jul 06, 2021
Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Verified Support
Jul 06, 2021
Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Jul 07, 2021
Updated by Radhika_sarda I purchased via Zara on 4th of July, the amount got deducted from my account as i had opted for UPI via google pay, but the order was cancelled and not placed.
Kindly provide me with a refund.
Order number: [protected]
Amount: ₹3180
UPI id- [protected]@okaxis.com
Date- 4th july, 2021
Please look into this matter!
Verified Support
Jul 08, 2021
Citrus Payment Solutions Customer Care's response Hi,
Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.
Regards,
Citrus Support Team
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