Citrus Payment Solutions — Zara payment failed and Amount is Deducted

Hey
I was Doing Payment From zara app through Citrus payment gateway via upi ([protected]@ybl), money is deducted but Citrus payment app shows Transaction Failed.
I am attaching Screenshot of Payment done via upi

Transaction id—
T2101212259025509718314
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Please find attached screenshot

Please find attached screenahot

Please find attached screenshot

Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Upi——— [protected]@ybl

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