Citrus Payment Solutions — Zara Payment Failed, Credit not reversed

I placed an order on Zara app on December 13, 2021 and had paid an amount of ₹5, 470 through UPI and the payment gateway was Citrus Payment.
My payment was successful through my bank but the citrus payment gateway showed payment not successful. You can find the order number here:
[protected] and in the screenshot.
Zara also shows pending payment.

The amount debited hasn’t been credited back till date while the RBI guidelines mandates reversal of funds on the same day of failed transaction.

Please credit back my funds.