Citrus Payment Solutions — Zara Payment Fault

I ordered on zara for Rs8970 on 30 June the payment got deducted from my UPI account but it could not reach Zara so they cancelled the order.
I request you to kindly refund my amount back.
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Verified Support
Jul 01, 2021
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience. We will check and update you on the status in the next 24 hours. We appreciate your patience.

Regards,
Citrus Support Team
Verified Support
Jul 02, 2021
Citrus Payment Solutions Customer Care's response
Hi,

We deeply regret the inconvenience. We are unable to trace any transaction with the provided details. Please share the below details with us so that we can assist you better-

• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Jul 02, 2021
Updated by Teghpartap Singh
Number used for processing [protected]
544670, 7497
Bhimupi
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