[Resolved]  Citrus Payment Solutions — Zara Payment not reversed

Name: Gargi Baluni
Email: nikki.[protected]@gmail.com

I had placed a order on Zara app on August 05, 2021 and had paid an amount of ₹4, 480 through UPI and the payment gateway was Citrus Payment.
My payment was successful but due to session timeout, Zara cancelled the order. You can find the order number in the screenshot.

The amount debited hasn’t been credited back till date (4 days) while the RBI guidelines mandates reversal of funds on the same day of failed transaction.
Please credit back my funds.