Citrus Payment Solutions — Zara purchase amount debited but order cancelled
P
Pralak
Aug 17, 2021
Aug 18, 2021
This thread was updated on Aug 18, 2021
I made a payment of 3990 on zara and the amount was debited from my account, but got an email that the order was not completed. Please refund me the amount deducted (3990)
We are unable to trace any transaction with the provided details. Please share the below details with us via and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
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We are unable to trace any transaction with the provided details. Please share the below details with us via and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team