[Resolved] City Union Bank — upi transaction failed but money deducted

[Resolved] City Union Bank — upi transaction failed but money deducted

M mk1995 from Madurai, Tamil Nadu

I have used upi payment method for transaction and it got failed but money also deducted. I happened multiple times and when i have raised complain in the upi application (Paytm, phonepe), they are telling to contact my bank. So please refund my money to bank account and the details are given below - Upi reference id's[protected],[protected],[protected] Transaction id's - p1811151810294967570586, p1811071427437347770586 Was this information helpful? No (0) Yes (0)
Mar 30, 2019 Complaint marked as Resolved City Union Bank customer support has been notified about the posted complaint. Verified Support Feb 18, 2019 City Union Bank Customer Care's response Dear Customer, Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you. Regards. CUB
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Comments

krishini14

I have used phonepe for a transaction and it got failed but money also deducted. when I have raised complain in the phonepe, they are telling that your refund amount is credited to your account please contact my bank.

ShruthiKrishnan

I've transferred 12, 000 two times through gepay and paytm with UPI reference no.[protected] &[protected]. The amount (Rs.24, 000) were debited from my account (Acc no. [protected]) but not received on the receiver side.
Kindly do the needful.