Clarks — Package not delivered

Address:	Mumbai City, Maharashtra, 796001
Website:	clarks.in

My order dated 02/09/2016, order through clarks.in with Order ID: 4621397 and shipment detail AWB No.: [protected] (Blue Dart) has not been delivered till today, i.e. 21/09/2016 after passage of 19 days.
There has been no sign for attempt for delivery of the product, nor have i got any calls or mail regarding the non delivery of product. I have also sent complain to customer.[protected]@clarks.in but it has not been replied. Calls made to number posted on clarks.in has also not been answered.
Please take corrective measures as the earliest and take necessary action for delivery of the package. Thank you