[Resolved] Clay Telecom — Clay Services are terrible

vivek_verma

from Gurgaon, Haryana

Address:

Lucknow, Uttar Pradesh

My husband was traveling to China and he got himself a Clay Sim Card for being connected with us at home. Being a foreign land plus language issues, we thought it was a wise thing to carry a sim from India itself. So he bought a 40 RMB rental plan that was valid for 30 days, with free incoming calls. We could never reach him at any given hour due to the always network congestion. All o[censored]s had such terrible time with Clay’s services. Now when he’s back, they have sent him a bill charged 40RMB while he was there for hardly 10 days. Not only this, some of his calls in Shanghai were charged while they were free as told to us by Anil. We have been trying to get in touch with him now to get our original bill, but all in vain. Also their customer care team seems to be quite insensitive to this issue.

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2015

Clay Telecom Customer Care's response Dear Mr. Vivek, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].