[Resolved] Clay Telecom — Clay SIM card didn't work and company is giving false promises. Still waiting for refund

Santosh Killekar

Address:	New Delhi, Delhi, 110020
Website:	www.clay.co.in

I had purchased a sim card from clay telecom which was suppose to activate on 5th may 2017 for united states. I payed the advance payment of inr 2450 already. The sim didnt activate when i reached in us. Mr harit from clay telecom has informed me that he will refund the money. However till today i am just following up with them and still my money is not refunded.in this process i must have made more than 10 followup emails and 20+ phone calls, every time i got assurance but nothing was resolved. I have never seen such a bad customer service, people just make false promise.

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Jul 27, 2017

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

Clay Telecom Customer Care's response Dear Santosh,

We deeply regret for the inconvenience caused to you.Kindly share your contact details or RAF/Invoice number so that our team can get in touch with you immediately to resolve the concern raised.

For any further assistance, please feel free to contact us at[protected] or drop an email at [protected]@clay.co.in

Best Regards,
Team-Clay

Jun 10, 2017

Updated by Santosh Killekar Here is the email threads which I am coordinating with Harit. I have also attached the copy of Invoice which I have received. I am following with these people and they confirmed me that they are going to refund the amount. However its more than a month now and still I am waiting for refund.

From: Santosh Killekar <[protected]@outlook.com>
Sent: Friday, June 9, 2017 5:42 PM
To: Harit Harit; Manish Goyal
Cc: Vinay Khattar; Channel North
Subject: Re: USA Plan -- Harit confirmed the refund by 6th May

Hello all,

Is there any update?

Manish is not even respoding even after several followup by Harit. Is he not receiving email?

Regards
Santosh

Sent from my outlook

-------- Original Message --------
From:Harit Harit
Sent:Wed, 07 Jun 2017 11:32:55 +0530
To:Manish Goyal, Santosh Killekar
Cc:Vinay Khattar, Channel North
Subject:Re: USA Plan -- Harit confirmed the refund by 6th May

Dear Manish

Sim already handover to u pls do the process refund the same.

Regards

With Regards,

Harit Kumar
Associate Manager - Sales New Initiatives
Contact No.- [protected]
_________________________________________________________
Description: cid:image003.[protected]@01D2A3D5.368B8340
Clay Business Group
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 |
Web: www.clay.co.in

Clay - Buy Online International SIM cards, Data Cards ...
clay.co.in
My overall experience with Clay was very good. There were no issues of disconnections and the network was good.

Description: cid:image007.[protected]@01D2A3D5.368B8340

Description: cid:image005.[protected]@01D2A3C9.FBCFF6B0

Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in

On Wed, Jun 7, 2017 at 11:17 AM, Santosh Killekar <[protected]@outlook.com> wrote:
Hello Harit,

Please let me know what is the reason you delaying for the refund. My refund amount didnt get credit yet.

Regards
Santosh

Jun 10, 2017

Updated by Santosh Killekar Please call me on 91 [protected] if any clarification required.

Jun 13, 2017

Updated by Santosh Killekar Is there any update on this? NO response from Clay Telecom.

Verified Support

Jun 14, 2017

Clay Telecom Customer Care's response Dear Santosh,

Thanks for sharing the details. We have forwarded it to the respective team.

We will work towards providing you a quick resolution on the same.

Best regards,
Clay Team

Verified Support

Jun 15, 2017

Clay Telecom Customer Care's response Dear Santosh,

The refund process has been initiated. We apologize once again for the inconvenience caused.

Best regards,
Clay Team

Jun 19, 2017

Updated by Santosh Killekar 3 weeks to refund the amount.. not at all good. That too after so many followups...

What is the amount are you refunding me? You will have to refund the courier charges aswell which I had spent for returning the SIM card.

Verified Support

Jun 26, 2017

Clay Telecom Customer Care's response Dear Santosh,

Please be assured that the courier charges of Rs. 80 will also be refunded.

The refund has already been initiated, but kindly allow us the time required to release the refund.

Looking forward for your support.

Best regards,
Clay Team