[Resolved] Clay Telecom — Clay Sim Cards are useless

adti_seth

from Delhi, Delhi

Address:

New Delhi, Delhi

I gave my credit card details and made the biggest mistake with clay SIM cards. Even after clearing my bill worth 5467/- rs with clay for my Singapore, they again charged my card for charges against some US number. A number that I didn't use, infact haven't traveled to US! Clay sims can't be trusted with customer information as sensitive as credit card details. It's taken me 25 days to explain their mistake to them. Totally unacceptable and never using them again

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Adti Seth,

We are very sorrry for the experience you had with Clay Telecom. We deeply regret for that and would like to investigate the issue to find out what went wrong. Kindly share your details with us.

You can also call us on [protected] or email us at [protected]@clay.co.in with your details.

We are waiting for your response.

Thanks
Team - Clay Telecom

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Ma'am,

We are very sorry for the experience you had with our services. Believe us, its one of its kind issue and we deeply regret for that. We would like to investigate the complaint, kindly share your RAF number or the mobile number issued by us.

You can call us on [protected] or email us at [protected]@clay.co.in with your details.

Thanks
Team - Clay Telecom