| Address: | New Delhi, Delhi, 110027 |
Dear Sir/Ma'am
Plz refer to the concerned mail below recd on 13.02.17.
This is to bring in to your kind attention that despite my regular follow up with the concerned team telephonically & also through mail . I wish to inform you that I have still not recd. the full payment till date of the amount to be refunded to me (Rs. 2352 x 2 =Rs. 4704) which is very shocking for a company like you to behave with the customer in such a way.
The details are hereunder. I recd. 2 chqs of Axis Bank through your normal payment mode in my HDFC Credit Card of Rs. 2352.00 on 1.10.16 & 4.10.16 but both payments were returned back due to some reason.
Now I recd. only one payment of Rs. 1965.81 on 30.11.16 despite my followup with you concerned team but still failed to understand that why I have recd the single payment of Rs.1965.81 as I was to receive 2 chqs of Rs. 2352.00
This is your responsibility to satisfy the customer where in the followup was from my side earlier with Mr. kamal since July 2016 then Ms. Ruchi & now with Miss. Koyal Nag. (Ref. No. 369122, 369328) but still not recd. any positive feedback.
Please clarify the pending issue in priority & release my due payment.
Regards
Gaurav Anand
[protected]
From: Koyal Nag
To: Gaurav Anand
Sent: Monday, 13 February 2017 1:04 PM
Subject: FW: Approval required to remove the data charges Raf no: 369122, 369328
FYI
***Now Contact Clay Telecom for best deals on Prepaid Forex Cards ***
Best Regards
Koyal Nag
Associate Manager
Contact Number:[protected] &[protected]
_________________________________________________________
Description: logo_com
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
Description: E-Sign--Delhi--Chennai (3)
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
From: Koyal Nag [mailto:[protected]@clay.co.in]
Sent: Monday, February 06, 2017 2:58 PM
To: 'Gaurav Anand'
Subject: RE: Approval required to remove the data charges Raf no: 369122, 369328
Importance: High
Dear Sir,
Greetings of the day !
The refund has been done, please find the details below –
Chq no'
Cheque received Date
Cheque date
Cleared on
492460
17-Nov-16
10-Nov-16
[protected]
492014
27-Sep-16
3-Sep-16
***Now Contact Clay Telecom for best deals on Prepaid Forex Cards ***
Best Regards
Koyal Nag
Associate Manager
Contact Number:[protected] &[protected]
_________________________________________________________
Description: logo_com
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
Description: E-Sign--Delhi--Chennai (3)
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
From: Gaurav Anand [mailto:[protected]@yahoo.in]
Sent: Monday, February 06, 2017 2:31 PM
To: [protected]@clay.co.in
Subject: Fw: Approval required to remove the data charges Raf no: 369122, 369328
----- Forwarded Message -----
From: Kamal Pathak
To: [protected]@yahoo.in
Sent: Thursday, 4 August 2016 12:47 PM
Subject: FW: Approval required to remove the data charges Raf no: 369122, 369328
FYI
From: manoj.[protected]@clay.co.in [mailto:manoj.[protected]@clay.co.in]
Sent: Tuesday, August 02, 2016 3:14 PM
To: 'Kamal Pathak'; 'Product Support'
Cc: 'Suman Soni'
Subject: RE: Approval required to remove the data charges Raf no: 369122, 369328
OK for 30% discount
Regards
Manoj
From: Kamal Pathak [mailto:[protected]@clay.co.in]
Sent: Tuesday, August 02, 2016 2:48 PM
To: manoj.[protected]@clay.co.in; 'Product Support'
Cc: 'Suman Soni'
Subject: RE: Approval required to remove the data charges Raf no: 369122, 369328
Manoj ji,
Please support.
Now Contact Clay Telecom for best deals on Prepaid Forex Cards
Best regards,
Kamal K Pathak
Senior Client Relationship officer
Contact Number:[protected]
Mobile Number: +91 [protected]
_
NOTE- Data/IR- Our Sim cards have GPRS activated on it by default. We strictly advise to Turn Off the mobile data unless you have a data pack activated. Additionally, some of the SIM cards may have International Roaming activated on it. You are requested to use the Sim card only in countries listed in your package.
Fixed Rental Invoice will get generated first within 1-2 Days of your Travel date & Remaining Actual usage invoice (Except Free allowed limits & Rentals) will get generted as per the billing cycle of Particual country and Invoice will reach to your/ Your coordinator mail ID autometically.
Description: cid:image002.[protected]@01CF6166.038BDD50
Save Paper... Save Trees...
Every 3, 000 sheets of paper cost a tree.
P Consider the environment. Please don't print this e-mail unless you really need to.
________________________________________________________
logo_com
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
E- Signatature-02.jpg
E-Signature (2)
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
From: Kamal Pathak [mailto:[protected]@clay.co.in]
Sent: Tuesday, August 02, 2016 12:32 PM
To: 'manoj.[protected]@clay.co.in'; 'Product Support'
Cc: 'Suman Soni'
Subject: RE: Approval required to remove the data charges Raf no: 369122, 369328
Manoj ji,
Please support.
Now Contact Clay Telecom for best deals on Prepaid Forex Cards
Best regards,
Kamal K Pathak
Senior Client Relationship officer
Contact Number:[protected]
Mobile Number: +91 [protected]
_
NOTE- Data/IR- Our Sim cards have GPRS activated on it by default. We strictly advise to Turn Off the mobile data unless you have a data pack activated. Additionally, some of the SIM cards may have International Roaming activated on it. You are requested to use the Sim card only in countries listed in your package.
Fixed Rental Invoice will get generated first within 1-2 Days of your Travel date & Remaining Actual usage invoice (Except Free allowed limits & Rentals) will get generted as per the billing cycle of Particual country and Invoice will reach to your/ Your coordinator mail ID autometically.
Description: cid:image002.[protected]@01CF6166.038BDD50
Save Paper... Save Trees...
Every 3, 000 sheets of paper cost a tree.
P Consider the environment. Please don't print this e-mail unless you really need to.
________________________________________________________
logo_com
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
E- Signatature-02.jpg
E-Signature (2)
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
From: Kamal Pathak [mailto:[protected]@clay.co.in]
Sent: Thursday, July 28, 2016 5:50 PM
To: 'manoj.[protected]@clay.co.in'; 'Product Support'
Cc: 'Suman Soni'
Subject: Approval required to remove the data charges Raf no: 369122, 369328
Dear Manoj ji,
As discussed with you please provide as an approval to wave off the data charges as data didn’t worked in whole trip.
Client took 2 sim cards for France rental of 39 Euro.
Raf no: 369122, 369328
Now Contact Clay Telecom for best deals on Prepaid Forex Cards
Best regards,
Kamal K Pathak
Senior Client Relationship officer
Contact Number:[protected]
Mobile Number: +91 [protected]
_
NOTE- Data/IR- Our Sim cards have GPRS activated on it by default. We strictly advise to Turn Off the mobile data unless you have a data pack activated. Additionally, some of the SIM cards may have International Roaming activated on it. You are requested to use the Sim card only in countries listed in your package.
Fixed Rental Invoice will get generated first within 1-2 Days of your Travel date & Remaining Actual usage invoice (Except Free allowed limits & Rentals) will get generted as per the billing cycle of Particual country and Invoice will reach to your/ Your coordinator mail ID autometically.
Description: cid:image002.[protected]@01CF6166.038BDD50
Save Paper... Save Trees...
Every 3, 000 sheets of paper cost a tree.
P Consider the environment. Please don't print this e-mail unless you really need to.
________________________________________________________
logo_com
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
E- Signatature-02.jpg
E-Signature (2)
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
From: Suman Soni [mailto:credit.[protected]@clay.co.in]
Sent: Thursday, July 28, 2016 5:43 PM
To: 'Kamal Pathak'
Subject: refund
Dear Kamal,
Please find the screen short as per Vani remark we need to management approval so we will refund process.
Best regards
Suman soni
From: Suman Soni [mailto:credit.[protected]@clay.co.in]
Sent: Wednesday, July 20, 2016 2:28 AM
To: 'Kamal Pathak'
Cc: 'Shalabh Sharma'
Subject: ticket number
Dear sir,
As per request ticket has been raise below mention ticket number.
Ticket number[protected]
Ticket number[protected]
Best regards
Suman soni
From: Shalabh Sharma [mailto:shalabh.[protected]@clay.co.in]
Sent: Tuesday, July 19, 2016 4:25 AM
To: Suman Soni
Cc: 'Kamal Pathak'
Subject: RE: Create a ticket
Pls do the need full…
Regards,
Shalabh Sharma
From: Kamal Pathak [mailto:[protected]@clay.co.in]
Sent: Tuesday, July 19, 2016 4:37 PM
To: 'Shalabh Sharma'
Subject: Create a ticket
Dear Shalabh,
As discussed with you please create a ticket against the Raf no: 369122, 369328
Reason: data didn’t worked.
Now Contact Clay Telecom for best deals on Prepaid Forex Cards
Best regards,
Kamal K Pathak
Senior Client Relationship officer
Contact Number:[protected]
Mobile Number: +91 [protected]
_
NOTE- Data/IR- Our Sim cards have GPRS activated on it by default. We strictly advise to Turn Off the mobile data unless you have a data pack activated. Additionally, some of the SIM cards may have International Roaming activated on it. You are requested to use the Sim card only in countries listed in your package.
Fixed Rental Invoice will get generated first within 1-2 Days of your Travel date & Remaining Actual usage invoice (Except Free allowed limits & Rentals) will get generted as per the billing cycle of Particual country and Invoice will reach to your/ Your coordinator mail ID autometically.
Description: cid:image002.[protected]@01CF6166.038BDD50
Save Paper... Save Trees...
Every 3, 000 sheets of paper cost a tree.
P Consider the environment. Please don't print this e-mail unless you really need to.
________________________________________________________
logo_com
Clay Telecom
Global Travel SIM
D - 158 B, Okhla Phase - I, New Delhi - 110020
Tel: +91.11.66470001 | Customer Care: +91.11.66470000
Web: www.clay.co.in
E- Signatature-02.jpg
E-Signature (2)
Please don't print this e-mail unless required. This message (including any attachment(s) hereto) is confidential and may also be privileged. It is intended solely for the addressee. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this message in error you are requested to delete it from your system and to contact the sender by replying to this message immediately. Clay Telecom is not liable for the improper transmission of this message or for any damage sustained as a result of this message. In case you do not wish to receive further emails from this account kindly inform at [protected]@clay.co.in
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