[Resolved]  Clay Telecom — Fraud in billing and payment

Address:	500081
Website:	www.clay.co.in

This is regarding fraud happen with me at clay hyderabad airport. Kindly go through whole text once.

On 4th May I was travelling to Indonesia from hyderabad and my flight was 00:55 am. I went to clay counter. A person told me i can give you zero rental sim cards because i was not interested in his plan which he shows me previously.

He told in zero rental plan you have to pay only call which you are making in that country. And also he offered me 999 unlimited internet plan. So I had opt unlimited 999 internet plan on one sim and other sim was with zero rental. I had asked him many times, this is zero rental only? he replied Yes only tax you need to pay which is 14%. and my travel date was 4th may'16 to 10th may'16

One day I got mail when i was in bali in that they mentioned my travel date wrongly (7thmay to 13thmay) I replied to mentioned email id. with all this stuff about date and plan.
But i Didn't get any response from clay end.

Now when I got bill, i dont know how they had made to 2400 INR bill. Yesterday i replied to mentioned email id and asked them how it was claculated. But didn't get any reply.

today they had transact on my card with out my permission. How you people can swipe my card?

When I call to customer care, he was saying there is no zero rental plan and you had charged for one week plan which is 1499. I told him but i didnt ask for that plan, then customer care people told me you had signed on paper.

Why this fraud happening at hyderabad airport???
he told 999 internet plan and give me 1499 plan? and also you had cut my amount with out asking me??
is this type of service you people do?
They did transaction on my credit card with out asking me.

Please find the attachment.

Now these people dont have answer for me.

At hyderabad airport representative asked me sign for your zero rental plan and internet service. In airport We dont have time to read all these document and he also asked credit card photocopy too.

Now customer care people saying sir you signed on paper for this plan.

THis is cheating going on there. I really hate this.

Please sir help me in this ASAP
As I already gave money to them which was forcefull as with out asking me to pay.

company office:
Hyderabad
Flat No: 1B, Ground Floor,
Rama Classic Apatment,
Plot No:9, Shilpi Valley, Madhapur,
Hyderabad 500081
Phone Number – [protected]/75

At airport office:
Security Hold Area, After Duty Free
RGIA, hyderbad