[Resolved]  Clay Telecom — never had a worse customer service than clay telecom

I have never experienced such terrible customer services than what i did with clay sim cards recently. I was buying the sim card off their website. Ths card was for uk. So i picked their 2999 inr option, landed up paying somewhere close to 3500 rs which is fine, but paying 3500 over and over again after 3 failed transactions is uncool. And in all these 3 transactions the money got debited from my card. Now i called their customer centre, and it was epic conversation where they said the transaction isn’t reflecting, neither failed nor successful. Hence they cannot action it or refund it. I emailed them the message screenshots also, but they had nothing to say. Infact had the guts to say that if i want a new sim card, i can go ahead and buy it from the website. Now after 3 failed, paid attempts, they expect me to try the process for the 4thâ time. I mean i really have to be an # to do so. Never buying their sim cards again ever!
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Dec 18, 2017
Complaint marked as Resolved 
Clay Telecom customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2017
Clay Telecom Customer Care's response
Dear Vikram,

We apologize for the inconvenience caused in buying SIM card online. We are unable to track the transactions made against UK SIM Card. In such cases in which the amount doesn't reflect in the company's bank account, the bank reverses the amount automatically in the customer's bank account. Please be assured that the amount will be reversed back in your account.

We request you to share your bank statement reflecting these 3 transactions and we will recheck our records again.

Please share your contact number and bank statement at [protected]@clay.co.in. We will work towards resolving your issue at the earliest.

Best regards,
Clay Team
Verified Support
Nov 17, 2017
Clay Telecom Customer Care's response
Dear Sir,

We are looking forward for your reply. Please share the details so that we can resolve the concern at the earliest.

Best Regards,
Clay Team
 
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