[Resolved] Clay Telecom — Overcharged | |||
I took a SIM card from clay on 10 April 2015 for 15 days while on a trip to Europe. It was delivered to me promptly and they took the credit card details (except cvv number). The accompanying brochure said that i have to write to "[protected]@clay.co.in" as soon as iam back so that it will be picked up. I wrote a mail to this email id on 23 April and called their customer care support on 24 April 2015. But they picked it up only on 30 April 2015. Then they sent me an invoice of a whooping 11674 Rs out of which a large portion is the rental until 30 April! Not only that, they took the money from my credit card without waiting for my approval. Since then i have called and emailed them several times. Last week they email me that the issue is resolved! But i havent seen any reversal on my credit card yet. I called them several times again and every time a new customer care support person picks the call and after i describe the whole thing he doesnt have a clue what to do! Was this information helpful? | |||
Complaint marked as Resolved
Clay Telecom customer support has been notified about the posted complaint. Verified Support May 22, 2015 Clay Telecom Customer Care's response Dear Shyama, Sorry for the inconvenience caused to you. We have checked our database with your name and found many with the same name. Kindly provide the contact details or RAF number. Rest assured, we are concerned about our customers and will take your matter on priority. At any point of time feel free to call us on[protected] or email us at [protected]@clay.co.in. Regards Team Clay Telecom
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 4 Comments | |||
Comments
RAF Number 290212. By the way i have tried this number many times, no one picks up. 0001 does and they are not able to help
Reply
No response if i call on the number that you provided.
No response from clay
Clay telecom are number cheater in calling cards-sim. They overcharge every bill and if you object their their cheating, clay telecom goons and gudaas threatens you to pay. Clay goons give call to misbheave with each and every number person on which a user called like user family and friends. Traveller buy sim foreign calling to save money but these cheaters make more money by cheating customers. Never by sim from these cheaters.
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+91 999 011 1222
+91 11 6647 0000
D-158 B, Okhla Industrial Area, Phase 1, New Delhi, Delhi, India - 110020
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