[Resolved] Clay Telecom — Very bad and poor management of complaints

[Resolved] Clay Telecom — Very bad and poor management of complaints

A Akanksha_nirmal from Delhi, Delhi

My daughter who was using clay sim’s european sim card was facing constant issues connecting to any call. Despite several emails and calls, these guys took their sweet time to revert and to even then take action on the complaint that we raised. Their attitude on the call was also so casual, as if they didn’t care. We registered the complaint on her behalf on 13thof may and these guys reverted on the 17th of may. This is so much for being customer centric and excellent customer service. We would have rather paid some extra money for the comfort of being connected than use this trashy service. Was this information helpful? No (0) Yes (0)
Jul 23, 2017 Complaint marked as Resolved Clay Telecom customer support has been notified about the posted complaint. Verified Support Jun 20, 2017 Clay Telecom Customer Care's response Dear Ma'am, We deeply regret for the inconvenience caused to you.Kindly share your contact details (mobile/email address) or RAF/Invoice number so that our team can get in touch with you immediately to resolve the concern raised. For any further assistance, please feel free to contact us at[protected] or drop an email at [protected]@clay.co.in We look forward to resolve the issue at the earliest. Best Regards, Clay Team Verified Support Jun 21, 2017 Clay Telecom Customer Care's response Dear Ma'am, We are looking forward for your reply. Please share the details so that we can resolve the concern at the earliest. Best Regards, Clay Team Verified Support Jun 22, 2017 Clay Telecom Customer Care's response Dear Ma'am, You can share the details here or email it to us at [protected]@clay.co.in. Please feel free to contact us at[protected]. We will work towards resolving the concern at the earliest. Have a good day! Best Regards, Clay Team
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