[Resolved] Clay Telecom — Very costly

Puneet_rai

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh

I used a Clay Sim for the US from 1st Dec till the 17th Dec for which they generated a bill around the 2nd of Jan for some 7, 000 rs which they directly debited from my card. Then again I got a debit notice around the 10th of Jan for another 6000 rs against the same number for its usage. So when I called their customer care number and asked them for an explanation as to why my card was debited twice for the same number with a gap of 8 days they had no answer for this. Infact they gave me some lame reasoning that the billing cycle must be different. I mean how is it even possible that for the second bill I got no details of the usage but only a debit message. After 15 days of this drama they realisied their mistake and have refunded the money. I doubt that after this experience that I will ever use any of their services again in the future

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2015

Clay Telecom Customer Care's response Dear Mr. Puneet, We tried fetching your details in our data base with your name found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].